PRIVACY POLICY
Western Helix LLC d/b/a Western Helix Supplies (“Western Helix,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide when visiting our website, requesting information, obtaining quotes, placing orders, or otherwise interacting with us.
This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, communications, and business operations.
1. Scope of this Policy
This Privacy Policy applies to information collected through:
· Our website
· Request a Quote forms
· Contact forms
· Email communications
· Telephone communications
· SMS/text messaging communications
· Customer account registration
· Product inquiries
· Customer service interactions
· Business transactions
This Policy does not apply to third-party websites linked from our website.
2. Information We Collect
Information You Provide
We may collect:
· Name
· Company name
· Job title
· Business address
· Billing address
· Delivery address
· Email address
· Telephone number
· Payment-related information
· Product requirements
· Budget information
· Order history
· Communications and correspondence
Information Collected Automatically
When visiting our website, we may automatically collect:
· IP address
· Browser type
· Device information
· Operating system
· Website usage information
· Referring websites
· Date and time of visits
· Pages viewed
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
· Improve website functionality
· Remember preferences
· Analyze website traffic
· Enhance user experience
· Support website security
You may manage cookie settings through your browser.
3. How We Use Information
We may use collected information to:
· Respond to inquiries
· Prepare and deliver quotes
· Process orders
· Manage customer accounts
· Coordinate deliveries
· Provide customer support
· Send transactional communications
· Improve services
· Improve website functionality
· Maintain security
· Prevent fraud
· Comply with legal obligations
4. Marketing Communications
We may use contact information to provide:
· Product updates
· Service announcements
· Promotional offers
· Business communications
· Industry information
You may opt out of marketing emails at any time using the unsubscribe link or by contacting us directly.
Transactional and operational communications may still be sent when necessary to provide services.
5. SMS Communications
If you provide a mobile telephone number, you may receive SMS communications relating to:
· Quote requests
· Order updates
· Delivery notifications
· Customer service matters
· Account administration
Message and data rates may apply.
You may opt out of SMS communications by following provided instructions or contacting us.
6. Sharing Information
Western Helix does not sell personal information.
We may share information with:
Service Providers
Including:
· Website hosting providers
· Payment processors
· Technology vendors
· Customer management platforms
· Email service providers
· SMS service providers
Delivery and Logistics Providers
To facilitate product deliveries and related services.
Professional Advisors
Including attorneys, accountants, insurers, auditors, and consultants.
Legal Requirements
When required by law or necessary to:
· Comply with legal obligations
· Protect rights
· Prevent fraud
· Respond to legal requests
· Enforce agreements
7. Product Manufacturers and Suppliers
Certain information may be shared with manufacturers, suppliers, distributors, or logistics providers when reasonably necessary to:
· Fulfill orders
· Resolve product issues
· Process returns
· Verify warranties
· Coordinate product support
8. Data Security
Western Helix implements reasonable administrative, technical, and physical safeguards to protect information.
However, no system can guarantee absolute security.
Users transmit information at their own risk.
9. Data Retention
We retain information only as long as reasonably necessary to:
· Provide services
· Fulfill contractual obligations
· Maintain business records
· Resolve disputes
· Comply with legal requirements
Retention periods may vary depending on the nature of the information.
10. California Privacy Rights
California residents may have rights under applicable privacy laws, including the right to:
· Request access to certain personal information
· Request correction of inaccurate information
· Request deletion of certain personal information
· Obtain information regarding categories of collected information
Requests may be submitted using the contact information provided below.
Certain exceptions may apply as permitted by law.
11. Children’s Privacy
Western Helix does not knowingly collect information from children under the age of 13.
Our services are intended for business and commercial users.
If we become aware that information from a child has been collected, we will take appropriate steps to remove such information.
12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for:
· Third-party privacy practices
· Third-party content
· Third-party services
Users should review the privacy policies of those websites independently.
13. Business Transfers
If Western Helix undergoes a merger, acquisition, restructuring, financing transaction, or sale of assets, information may be transferred as part of that transaction.
14. International Users
Our services are intended primarily for users located in the United States.
Information submitted may be processed and stored in the United States.
15. Changes to this Privacy Policy
Western Helix may update this Privacy Policy periodically.
Changes become effective upon posting to the website.
Continued use of our services constitutes acceptance of any updated policy.
16. Contact Us
Questions regarding this Privacy Policy or privacy-related requests may be directed to:
Western Helix Supplies
Western Helix LLC
8615 ½ S 5th Avenue, Inglewood, Los Angeles, CA 90305
(310) 484 - 9836
contact@westernhelix.com
Website: westernhelix.com
Effective Date: June 1, 2026